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Frequently Asked Questions (FAQs)
- I'm a member of the American Trauma Society (ATS). Why can't
I log into the TIEP secure site?
Although the Trauma Information Exchange Program (TIEP) is a program of the
American Trauma Society, it maintains its own secure web area. This is due
to the separate functions of each secure area. The ATS secure site is
designed to assist members of the Society manage information related
to the membership itself. The TIEP secure site is designed as a mechanism
for trauma centers to maintain their trauma center inventory profiles and
access other secure materials. Since the ATS membership and TIEP participant
lists are similar but not congruent, we maintain separate secure areas.
- My TIEP secure site username / password doesn't seem to be working. What
should I do?
Please check to see that you have spelled both your username and password
correctly. Passwords were randomly generated, are six characters in length
and follow a letter-number repeating sequence. Note: Neither usernames nor
passwords are case sensitive. If you have double checked your username
and password and still cannot access the secure site, please contact
Tony Carlini,
TIEP Project Director.
- I know that my facility is a trauma center? What is my username and
password?
If you are part of the trauma center inventory, a principal contact
(usually the trauma coordinator or program manager), likely received an
email from TIEP listing the username and password. We have requested
that these contact people assist us in maintaining the inventory data
at their hospitals as well as serve as gatekeepers for sharing the
username and password with other key personnel. Please follow up
with this individual if possible or contact
Tony Carlini,
TIEP Project Director if it is not possible.
- I searched for my trauma center by entering my zip code (on the homepage) and my facility was not listed. Why is that?
TIEP maintains an inventory of trauma centers, which is updated quarterly. Your facility is likely recognized
as a trauma center in our most recent datasets, but may not be currently listed as part of the zip code look up
function because this application is currently based on an archived data set. TIEP is currently in the process
of upgrading this function to work with our data in a more fluid process that will update the application as
our data changes over time. However, your facility is included in our other dynamically generated reports,
based on real-time data. We apologize for any inconvenience while we work to correct the technical oversight.
- I forgot my username / password. What should I do?
Please contact Tony Carlini, TIEP Project Director.
- Can I change my username or password?
At this time, we do not allow users to change usernames or passwords.
This policy maintains programmatic consistency across centers as well as
consistency within each center, which is essential because multiple users
may share a single account.
- I noticed that some reports mention an "unspecified" level. What is that?
The "unspecified" designation level is assigned to hospitals in states
where trauma centers are designated by a state or regional authority, but a
specific numeric level is not assigned.
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