ATS Educational Program Cancellation Policy
Online Course (including Webinars) Refund Policy
All online courses are non-refundable and non-transferable.
Classroom Course Refund Policy
You may, at any time prior to 15 business days before your course begins, cancel your registration and receive a refund, less an administrative fee of $100. Within 10 business days of the course, the American Trauma Society will not issue a refund. However, you may transfer your registration to a future course at no cost as long as you attend within the next 12-month period. Please be aware that if you cannot attend the course and fail to give proper notification prior to your course date you will forfeit your entire course fee.
CSTR Exam Refund Policy
You may, at any time prior to 24 hours before your scheduled exam, cancel your exam appointment and receive a refund, less an administrative fee of $50. Cancellations within 24 hours of the exam or anytime after the testing authorization window, the American Trauma Society will not issue a refund. Applicants who miss an exam appointment ("No-Show") will not be eligible for a refund.
You may reschedule your exam anytime within the testing authorization window (up to 24 hours prior to the scheduled exam) without penalty.
Refund from Credit Card Payments
If your fees have been paid with a credit card, and you are eligible to receive refund, you will receive a refund back to your credit card approximately within 15 days from the date you notify the ATS. Once a credit card refund has been processed, you will receive a notification of the refund to the email address you provided at the time of your registration. If the credit card refund cannot be processed, you will receive a refund check (please see "Refund from Non-Credit Card Payments").
Refund from Non-Credit Card Payments
If your fees have been paid with a method other than a credit card (check, money order, electronic check, bank wire, etc.), and you are eligible to receive a refund, the ATS will issue a check to the address you provided at the time of your registration. The ATS takes up to 30 days from the cancellation date for a refund to be issued.